Contact Us
We'd love to hear from you! Please use the information below to get in touch with our team. Whether you have a question about our furniture, need help with a custom order, or just want to say hello, we're here to assist you.
Our Contact Details
Address
Soft Haven Japan Headquarters
〒107-0062 Tokyo, Minato City, Minamiaoyama, 2-12-16
(2 Chome-12-16 Minamiaoyama, Minato City, Tokyo 107-0062, Japan)
Phone
+81 258-23-9999 (Monday - Friday, 9:00 AM - 6:00 PM JST)
Showroom Hours
Tuesday - Sunday: 10:00 AM - 7:00 PM JST
Closed on Mondays and Public Holidays.
Visit Our Showroom
We invite you to visit our showroom in Tokyo to experience the comfort and quality of Soft Haven furniture firsthand. Our expert team will be on hand to answer your questions and help you find the perfect pieces for your home.
Directions: Our showroom is conveniently located near the Gaienmae Station on the Tokyo Metro Ginza Line. From the station, it's a short 5-minute walk. Look for the Soft Haven signage on the corner of Aoyama-dori and Kitasato-dori.
Frequently Asked Questions
Before reaching out, you might find the answer to your question in our FAQ section. We've compiled a list of common inquiries to help you quickly find the information you need.
- Q: Do you offer international shipping?
A: Yes, we ship our furniture worldwide. Shipping costs and delivery times vary depending on the destination. Please contact us for a custom shipping quote. - Q: Can I customize the fabric and dimensions of your sofas?
A: Absolutely! We specialize in custom furniture. Our design team will work closely with you to create the perfect sofa to fit your style and space. Visit our Custom Furniture page for more details. - Q: What is your return policy?
A: We offer a 30-day return policy on most of our furniture. Please see our Terms and Conditions page for full details. - Q: How do I care for my Soft Haven furniture?
A: Care instructions vary depending on the materials used in your furniture. We provide detailed care guides with each purchase. You can also find helpful tips on our website under the "Product Care" section. - Q: Do you offer financing options?
A: Yes, we offer financing options through our partner, Sakura Credit. Please contact us for more information and to apply.
Connect With Us on Social Media
Stay up-to-date on the latest Soft Haven news, product releases, and design inspiration by following us on social media. We're active on Instagram, Facebook, and Pinterest. Share your Soft Haven furniture with us using the hashtag #SoftHavenHome.
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We love seeing how you style our furniture in your homes! Tag us in your photos for a chance to be featured on our page.