Privacy Policy
At Soft Haven, located at 12 Oak Street, Pleasantville, NY 10570, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us. This policy is effective as of January 1, 2024.
Information We Collect
We collect several types of information from and about users of our website and services, including:
- Personal Information: This includes your name, email address, phone number, postal address, and other contact information you provide when you create an account, place an order, subscribe to our newsletter, or contact us directly.
- Payment Information: When you make a purchase, we collect your payment information, such as credit card details, billing address, and other payment-related details. This information is processed securely through our payment gateway providers.
- Usage Data: We automatically collect information about your interactions with our website and services, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities on our website. This helps us personalize your experience, analyze website traffic, and provide targeted advertising. Please see our Cookie Policy for more information.
- Communications: We retain copies of any communications you send to us, such as emails, chat logs, or customer service inquiries.
- Demographic Information: We may collect demographic information such as age, gender, and interests to better understand our customer base and improve our services.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Services: To fulfill your orders, process payments, provide customer support, personalize your experience, and improve our website and services.
- Communication: To communicate with you about your orders, account updates, promotional offers, and other important information.
- Marketing: To send you marketing emails, newsletters, and targeted advertisements about our products and services. You can opt-out of receiving marketing communications at any time.
- Analytics: To analyze website traffic, track user behavior, and gather demographic information to improve our website and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Fraud Prevention: To detect and prevent fraudulent activities and protect the security of our website and services.
Sharing Your Information
We may share your personal information with third parties in the following circumstances:
- Service Providers: We share information with third-party service providers who assist us with payment processing, website hosting, email marketing, analytics, and other essential services.
- Business Partners: We may share information with business partners who offer products or services that may be of interest to you.
- Legal Authorities: We may disclose information to legal authorities if required by law or in response to a valid legal request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption technology to protect sensitive information, such as payment details, during transmission.
- Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized personnel only.
- Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities.
Your Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information.
- Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
- Opt-Out: You have the right to opt-out of receiving marketing communications at any time.
- Data Portability: You have the right to receive your personal information in a structured, machine-readable format.
Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove the information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date accordingly. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Soft Haven
12 Oak Street
Pleasantville, NY 10570
Email: privacy@rotaxenginepower.com
Phone: (914) 234-5678
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our relationship with you (e.g., as long as you have an account with us or continue to use our services).
- Whether there is a legal obligation that requires us to retain the data (e.g., tax laws, legal proceedings).
- Whether retention is advisable considering our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
When we no longer need to retain your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
International Data Transfers
As a business operating in New York, your information may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal information internationally, we will take appropriate safeguards to protect your information, including:
- Using standard contractual clauses approved by the European Commission or other applicable regulatory bodies.
- Implementing other appropriate safeguards to ensure that your personal information is treated securely and in accordance with this Privacy Policy.
Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by Soft Haven. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
California Consumer Privacy Act (CCPA)
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include the right to know what personal information we collect about you, the right to request deletion of your personal information, and the right to opt-out of the sale of your personal information. To exercise these rights, please contact us using the contact information provided above.
Changes to Your Information
It is important that the personal information we hold about you is accurate and up-to-date. Please inform us of any changes to your personal information, such as a change of address or email address, so that we can keep our records accurate.
Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our website or services.
Data Breach Notification
In the event of a data breach that compromises your personal information, we will notify you as required by applicable law. We will take steps to investigate the breach and implement measures to prevent future breaches.
Thank you for trusting Soft Haven with your personal information. We are committed to protecting your privacy and providing you with a safe and secure experience.