Soft Haven

Your Comfort, Our Craft

Terms and Conditions

Welcome to Soft Haven! These terms and conditions outline the rules and regulations for the use of Soft Haven's website and the purchase of our handcrafted furniture. By accessing this website and/or purchasing products from us, you agree to be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website or purchase our products.

1. Definitions

In these Terms and Conditions:

2. Use of the Website

You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our website.

You are responsible for ensuring that all information you provide to us is accurate and up-to-date. We reserve the right to terminate your access to the website if you provide false or misleading information.

3. Product Information

We strive to ensure that all product information on our website is accurate and up-to-date. However, we do not warrant that product descriptions, pricing, or availability are error-free. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice. Colors and appearances may vary slightly from what is displayed on your screen due to variations in display settings. Each piece of furniture is handcrafted and will have its unique characteristics and variations, adding to its charm and originality.

4. Orders and Payment

All orders are subject to acceptance by us. We will confirm acceptance of your order by sending you an email confirming the details of your order and estimated delivery date. The contract between us will only be formed when we send you this confirmation.

Prices for products are as stated on our website and are subject to change without notice. All prices are in US dollars and exclude applicable taxes and shipping charges, which will be added to the total amount due.

Payment must be made in full at the time of placing your order. We accept major credit cards (Visa, MasterCard, American Express) and payments via secure payment gateways such as PayPal. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order (including applicable taxes and shipping charges).

5. Shipping and Delivery

We ship our products throughout the continental United States. Shipping costs and delivery times will vary depending on your location and the size and weight of the products you order. We will provide you with an estimated delivery date at the time of order confirmation. While we make every effort to deliver your order within the estimated timeframe, we are not responsible for delays caused by factors beyond our control, such as weather conditions, carrier delays, or customs inspections.

Upon delivery, you are responsible for inspecting the products and reporting any damage or defects to us within 48 hours of receipt. Failure to do so may affect your ability to claim a refund or replacement.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your products for any reason, you may return them within 30 days of receipt for a full refund or exchange, subject to the following conditions:

To initiate a return, please contact our customer service team at support@rotaxenginepower.com or call us at (843) 612-4078 to obtain a return authorization. Once we receive the returned products and verify their condition, we will process your refund within 14 business days.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Soft Haven or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content on this website without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, Soft Haven shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the website or the purchase of our products, including but not limited to damages for loss of profits, data, or goodwill.

Our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid by you for the products in question.

9. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of laws principles. Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the state and federal courts located in Charleston, South Carolina.

10. Changes to These Terms and Conditions

We reserve the right to modify or update these terms and conditions at any time without prior notice. Your continued use of the website after any such changes constitutes your acceptance of the new terms and conditions. It is your responsibility to review these terms and conditions periodically for any changes.

11. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us:

Soft Haven
123 King Street
Charleston, SC 29401
Email: support@rotaxenginepower.com
Phone: (843) 612-4078